The community paramedic program bridges a gap between the patients firefighters see regularly and the community services that already exist to help meet their needs. Firefighters can call for the community paramedic to assist them on a scene, or may refer a patient for follow-up services. Patients who have called 911 two times in 24 hours or three times over 30 days are automatically referred to the program. Hospital and social service staff may also make referrals.